Return & Refund Policy

At Kashni Herbals, we take great care in packaging and delivering our skincare products. Due to the nature of skincare and personal-care products, we do not accept returns or exchanges once a product has been delivered, except in cases where you receive a wrong product or a damaged product.

Eligible Returns

A return or replacement request will only be accepted in the following cases:

• You received a product different from what you ordered.
• The product was damaged during transit.
• You received an incorrect item.

We do not accept returns for reasons such as:

• Change of mind.
• Personal preference regarding fragrance, texture, colour, or consistency.
• The product does not suit your skin.
• The product has been opened or used.
• Incorrect product selection by the customer while placing the order.

Important: Video Proof for Damaged Products

For any claim regarding a damaged product, it is mandatory to record a continuous unboxing video while opening the package.

The video must:

• Clearly show the package being opened from the beginning.
• Show the shipping package and product clearly.
• Be recorded continuously without cuts, edits, or interruptions.
• Clearly capture the damage to the product.

Damaged product claims submitted without a valid unboxing video may not be eligible for a return, replacement, or refund.

Reporting an Issue

If you receive a wrong or damaged product, please contact our customer support team within [24/48 hours] of delivery and provide:

• Your order number.
• Clear photographs of the product.
• The unboxing video in case of a damaged product.

Once your request is reviewed and approved, we will provide further instructions regarding a replacement or refund, as applicable.

Please do not return any product without prior confirmation from our customer support team.

We reserve the right to decline return or refund requests that do not meet the conditions mentioned in this policy.